General FAQs

To request a quote, you can send us a message on WhatsApp, schedule a call, or submit a quote request on our website.

After receiving the quote, you can request a booking. We will then send you the required minimum deposit and the booking terms and conditions. Once you’ve reviewed them, you must pay the minimum deposit to secure your booking.

You can pay by credit or debit card, e-transfer

Your payment is used to pay the travel suppliers involved in your booking, such as airlines, hotels, tour operators, or service providers. As part of our booking process, we require all clients paying by credit card to complete a Credit Card Authorization Form. This form allows us to securely process your payment with the appropriate suppliers and ensures your travel arrangements can be confirmed without delay.

To secure a spot on a tour, you need to complete a registration form. Simply click on “Request” and enter your information. We will then contact you for the initial deposit payment. Once the deposit is made, we will send you a confirmation.

Yes. In accordance with TICO regulations, once you make a payment for travel services, we are required to provide you with a detailed receipt or invoice. This document includes your name, the names of all travelers, the date of booking, the payment amount (full or partial), any remaining balance, a breakdown of fees, taxes, and surcharges, and the name of the travel counsellor who accepted your payment. This ensures full transparency and protects your rights as a consumer under Ontario law.

We provide all relevant supplier policies at the time of booking. We recommend reviewing them carefully before making any payment, as your booking is subject to those terms.

Yes. We provide travel insurance through Manulife to protect you against unforeseen events during your trip, including medical emergencies, trip cancellations, interruptions, lost luggage, and more.

Yes. As your travel advisor, we are available to assist you throughout your trip. Whether you need help with flight changes, hotel issues, or travel advice, you can contact us directly for guidance.

Yes! Outdoor Experiences is fully TICO-certified (TICO# 50022034), which means we operate under Ontario's Travel Industry Council standards. This gives you full consumer protection and peace of mind when booking your trip with us. Your investment is safe with us.

We specialize in adventure travel across three incredible regions — the Caribbean, Latin America, and Europe. Whether you're dreaming of scuba diving in crystal-clear Caribbean waters, trekking through the mountains of Latin America, cycling across European landscapes, or combining multiple adventures into one unforgettable journey, we have the destination and experience for you.

Absolutely! Every trip we design is 100% personalized around you. We start by getting to know your travel style, goals, budget, and preferred destinations — then we build a custom itinerary from scratch. No cookie-cutter packages, no generic tours. Just a trip designed specifically for you, whether you're traveling solo, as a couple, with family, or as a group.

Yes! We serve clients across all of Canada fully virtually. You can connect with us by phone, email, or video call — no need to visit an office. Simply click "Schedule a Call" on our website and pick a time that works for you. Our first consultation is completely free, and we'll help you start planning your dream adventure right away.