General FAQs

To request a quote, you can send us a message on WhatsApp, schedule a call, or submit a quote request on our website.

After receiving the quote, you can request a booking. We will then send you the required minimum deposit and the booking terms and conditions. Once you’ve reviewed them, you must pay the minimum deposit to secure your booking.

You can pay by credit or debit card, e-transfer

Your payment is used to pay the travel suppliers involved in your booking, such as airlines, hotels, tour operators, or service providers. As part of our booking process, we require all clients paying by credit card to complete a Credit Card Authorization Form. This form allows us to securely process your payment with the appropriate suppliers and ensures your travel arrangements can be confirmed without delay.

To secure a spot on a tour, you need to complete a registration form. Simply click on “Request” and enter your information. We will then contact you for the initial deposit payment. Once the deposit is made, we will send you a confirmation.

Yes. In accordance with TICO regulations, once you make a payment for travel services, we are required to provide you with a detailed receipt or invoice. This document includes your name, the names of all travelers, the date of booking, the payment amount (full or partial), any remaining balance, a breakdown of fees, taxes, and surcharges, and the name of the travel counsellor who accepted your payment. This ensures full transparency and protects your rights as a consumer under Ontario law.

We provide all relevant supplier policies at the time of booking. We recommend reviewing them carefully before making any payment, as your booking is subject to those terms.

Yes. We provide travel insurance through Manulife to protect you against unforeseen events during your trip, including medical emergencies, trip cancellations, interruptions, lost luggage, and more.

Yes. As your travel advisor, we are available to assist you throughout your trip. Whether you need help with flight changes, hotel issues, or travel advice, you can contact us directly for guidance.